// billing

Refund policy

NeoShield is run by one developer in Japan. The rules are short so you know before you pay what happens if something goes wrong.

In short

Charged twice or charged the wrong amount

You get the extra money back once the charge is confirmed in Stripe.

A payment you did not make

Tell us straight away. It is refunded once confirmed, and you should also contact your card issuer.

Paid but could not use it because of a problem on our side

If a fault in NeoShield stopped you from using what you bought, the payment is refunded after the problem is checked.

Changed your mind after the pass started

Not normally refundable, because paid access starts as soon as the payment is confirmed. Try the Free plan first.

There is no automatic renewal. Each purchase is a prepaid pass for 30 or 365 days that simply ends, so you are never charged again unless you buy another pass.

How to ask for a refund

Email support@neoshieldsecurity.com from, or mentioning, the email address on your account.
Include the payment date and amount, and one or two lines about what happened. No form, no screenshots required.
The operator checks the payment in Stripe and replies by email, aiming for 2 business days. There is no guaranteed response time.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. Your bank or card issuer may take 5 to 10 business days to show it.
If the refund is for a pass, that pass ends when the refund is issued. Your reports and other account data are kept.
Donations are not refundable once the access that comes with them has been granted.

Before you buy

The Free plan needs no card. Read the complete sample report and run one free scan on a website you are allowed to assess. The pricing page lists exactly what each plan includes and the limits the product enforces.

View the Complete Sample Report Compare plans

Your rights and the full terms

This page summarises section 7 of the Terms of Service and the Specified Commercial Transactions Act disclosure. If they differ, the Terms apply. Nothing here limits a refund, cancellation or other right you have under Japanese consumer law.

Last updated: 2026-11-02

Questions

I was charged twice. What should I do?

Email support with the email address on your account and the date of the payments. A duplicate charge is refunded once it is confirmed in Stripe.

Will I be charged again automatically?

No. Every purchase is a prepaid pass for a fixed number of days. Nothing renews and there is nothing to cancel.

Can I get a refund if I change my mind?

Normally no, because paid access starts as soon as the payment is confirmed. Try the Free plan and the sample report first. Any right you have under Japanese consumer law still applies.