Before you buy
What to know before buying a paid pass
NeoShield Quantum X provides passive website security reporting and fix verification for freelance developers and small web agencies. It is solo-operated in Japan. This page explains how payments, prepaid passes, your data, support and our limits work, in plain language.
What the Pro pass includes
- Everything in Free, plus:
- Remediation guidance for every finding
- Scan history and report storage
- Finding status tracking (acknowledge, in remediation, accepted risk)
- Client-ready PDF report
- CSV export
- Fix verification rescans with per-finding results
- Scheduled monitoring with regression detection
- Email notification when a scheduled scan finishes (Requires the server mail transport to be configured.)
- Signed webhook notifications
- Client list: group websites by client
- Up to 5 monitored websites · 100 manual scans per month · weekly monitoring · 1 user
What the MSP / Team pass includes
- Everything in Pro, plus:
- Shared team workspace and seats
- Priority email support (no guaranteed response time) (An operator process, not an in-product queue: MSP / Team requests are answered first. No response-time guarantee.)
- Separate client workspaces with per-client access Planned
- Agency logo branding on reports Planned
- Monthly executive summaries Planned
- Scan API Planned
- Slack and Microsoft Teams notifications Planned
- Up to 25 monitored websites per included user · 100 manual scans per month · monitoring as often as daily · 5 users
How payments work
Stripe-hosted checkout
Card details are entered on Stripe's hosted page and never touch our servers. We keep only a Stripe reference, amount, status, and receipt email.
Prepaid passes, no auto-renewal
Every paid plan is a prepaid access pass. It does not auto-renew, there is no recurring charge, and there is nothing to cancel — access ends at the end of the period unless you buy again.
🔒 Secure checkout
Payments are processed through Stripe-hosted checkout. NeoShield does not store card numbers.
🛡️ Privacy-first tools
Offline tools process input in memory and do not store submitted content.
🤖 AI safety
AI output is treated as untrusted analysis. NeoShield does not execute model-authored code on its servers.
🔁 No lock-in
Plans are prepaid access passes. No auto-renewal and no surprise billing.
What data NeoShield stores
- Your account email, sign-in timestamps, and role.
- Plan and entitlement records (which plan, add-on balances, start and expiry).
- Payment reconciliation records from Stripe (reference, amount, status, receipt email).
- Security-relevant activity logs (sign-ins, errors, rate-limit triggers) for a limited window.
What data NeoShield does not store
- Card numbers — handled entirely by Stripe.
- Passwords — sign-in is code-based; one-time codes are kept only as a short-lived salted hash.
- Input to offline tools — processed in memory and never logged or stored.
How AI tools handle data
Least-data requests
AI features are powered by the Anthropic Claude API. We send only the content needed for that one request — not your email or IP.
Untrusted by default
AI output is treated as analysis to review, not fact. You stay responsible for decisions made with it.
No model-authored code execution
NeoShield never executes model-authored code on its servers. AI produces text you read and act on — it does not run as logic on our infrastructure.
Offline tools process input in memory
The offline analyzers (hashing, header checks, secret/PII scanners, JWT and phishing analyzers, and similar) process what you paste in memory only. They do not log, store, or transmit your input.
Support expectations
- Free users: best-effort support.
- Pro users: email support, with a response aimed within 2 business days.
- Team users: priority email support.
- Support does not replace emergency incident response, legal advice, a certified audit, or a managed SOC. See the support page.
Product limitations
NeoShield reduces risk and speeds up analysis, but it cannot guarantee that your systems are secure or free of vulnerabilities. It is a passive configuration assessment, not a replacement for manual penetration testing, a certified audit, or professional legal/compliance advice. We hold no SOC 2 or ISO 27001 certification.
Responsible use
NeoShield supports defensive and authorised security work only. Use the tools on systems you own or are explicitly permitted to assess. Attacking third-party systems, exfiltrating data, or bypassing controls you are not authorised to test is prohibited.
See real output first
Don't take our word for it — look at example reports before you pay.
Paid-user FAQ
Is NeoShield safe for sensitive security data?
Use least-data by default. Offline tools process input in memory and do not store it, and we send AI features only the content needed for that one request. Still, avoid submitting secrets or data you are not authorised to analyse.
Do you store my card details?
No. Payments run on Stripe-hosted checkout, so card numbers never reach our servers. We keep only a Stripe reference, amount, status, and receipt email.
Will my plan auto-renew?
No. All paid plans are prepaid access passes. They do not auto-renew, there is no recurring charge, and there is nothing to cancel.
Can NeoShield replace a professional security audit?
No. NeoShield helps you find and understand risk faster, but it is not a substitute for manual penetration testing, a certified audit, or professional legal/compliance advice.
Can I use NeoShield for client work?
Yes, for defensive and authorised work — only on systems you own or have explicit permission to assess. You are responsible for having that authorisation.
What happens if my Pro pass expires?
Access simply returns to the free tier at the end of the period. Your account and history remain; buy again to restore Pro or Team features.
What AI provider is used?
AI features are powered by the Anthropic Claude API. We send only the content required for each request, without your email or IP.
Do you execute AI-generated code?
No. Model output is treated as untrusted data for you to review — no model-authored code is executed on our servers.
Do offline tools store my input?
No. Offline analyzers process what you paste in memory only; they do not log or store your text, payloads, or passphrases.
How do I contact support?
Email security@neoshieldsecurity.com — the same address handles support, security reports, billing questions, and privacy requests. See the support page for response expectations.
Ready when you are
Before You Buy FAQ
Do plans auto-renew?
No. All paid plans are prepaid passes. They do not auto-renew and there is nothing to cancel.
Do you store my card details?
No. Stripe-hosted checkout handles cards; numbers never reach our servers.
Can NeoShield replace a professional audit?
No. It is a passive website configuration assessment. It does not replace a penetration test or a certified audit.
Can I use NeoShield for client work?
Yes, for defensive and authorized work only, on websites you own or have permission to assess.