// サポート
対応範囲を正直にお伝えするサポート。
迅速かつ明確な対応を心がけています。各プランに含まれるもの、含まれないもの、そしてご連絡方法をご案内します。
プラン別のサポート
Free
Best-effort support via email and the contact form.
Pro
Email support, with a response aimed within 2 business days.
Team
Priority email support for your workspace.
What support includes
- Account, billing, and access questions.
- Help using the tools and understanding their output.
- Bug reports and product feedback.
- Guidance on responsible, defensive use.
What support does not include
NeoShield support does not replace emergency incident response, legal advice, a certified audit, or managed SOC services. For a live incident, engage your incident-response provider or a qualified professional.
Security emergency guidance
- If you are in an active incident, prioritise containment: isolate affected systems, rotate credentials, and preserve logs.
- Engage your incident-response provider or a qualified professional — NeoShield is a toolkit, not an emergency response service.
- To report a vulnerability in NeoShield itself, see responsible disclosure.
Contact & response times
Email security@neoshieldsecurity.com or use the contact form. Free: best-effort. Pro: aimed within 2 business days. Team: priority. Response targets are goals, not guarantees.
Support FAQ
How do I contact support?
Email security@neoshieldsecurity.com — the same address handles support, security reports, billing, and privacy requests.
What are the response times?
Free: best-effort. Pro: aimed within 2 business days. Team: priority email support.